How do I change the moderation settings?

Introduction

Your dialogue may be either pre-moderated or post-moderated:

• Pre-moderation: Ideas and comments will not go live on the site until they are approved by a moderator.
• Post-moderation: Ideas and comments appear on the site as soon as they are posted, but can be rejected later if necessary.

Our article 'Keeping the conversation going - advice for quality moderation' gives more guidance on choosing between pre-moderation and post-moderation.

Moderation settings affect all challenges in your site. It's not possible to change the overall moderation settings for a single challenge.

Changing the settings

Step 1

You will need to be logged in as a Site Admin user in order to change the moderation settings. Once logged in, select the 'Administration' link at the top of the public-facing site to get to the admin side, then select the 'Site Settings' link at the top of the page.

Step 2

You'll find a 'Moderation Settings' section. This will tell you whether the site is currently pre-moderated or post-moderated. To change this setting, select the 'Moderation Settings' link.

Step 3

Use the radio buttons to switch between 'pre-moderation' and 'post-moderation'.

Changing the settings when you have open challenges

Sometimes you will decide to switch between pre-moderation and post-moderation after ideas and comments have already been submitted. For example, some moderators prefer the discussion to be pre-moderated overnight, when they are not there to oversee the discussion, and post-moderated during the day, to encourage more real-time discussion.

If you change your moderation settings, unmoderated content will stay in the same state that it was when submitted. In other words:

• Ideas and comments submitted while the site was in post-moderation will remain visible unless rejected.
• Ideas and comments submitted while the site was in pre-moderation will remain hidden until approved.