Email / Postal Activities

This is a legacy activity type (as of Citizen Space 8, July 2025).

Although you can access previous email / postal activities on your site, you are no longer able to add new activities of this type. You can use the Call to action page type instead.

Please note: The cloning function of the Email / Postal activity type is still supported at this time.

The Email / Postal Activity type allows you to upload a document to the overview page of your activity for respondents to access. The respondent can then download and fill in the document and either email or post their response to you.

To edit the Email / Postal activity type's document, go to the activity:

Select Design and Build > Build activity.
Go the the 'Call to action' section on the Overview page.
Choose the file you wish to add and complete the details. If there is already a file and you want to replace it, select 'Delete existing file?' and select 'Save'. Then choose the file you want to add.
Select 'Save'.