Changing domain names

What is the domain name?

Your domain name will either be your-organisation-name.citizenspace.com or a custom URL of your choosing. View our article on managing URLs for more information on how Citizen Space URLs are composed. 

Under what circumstances can I change my domain name?

We can only change a site's domain name when the site has no open activities or challenges on it. This is because if someone is in the process of making a submission to the site then their data will be lost by the change of domain.

This also applies to any save-and-return links as these will reference the old activity URL (i.e. the old domain name) and will therefore no longer work.

So before we can change your site's domain name, all activities need to be either fully closed or forthcoming. They cannot just be closed or retracted for the purposes of the domain change and then re-opened. 

What happens when a domain name is changed?

There is a cost involved with us changing your domain name. We will discuss your requirements and agree a price with you beforehand.

We will schedule your domain name change to happen when there is at least a week when you have no open activities. We do need plenty of notice as we will need to fit it into our schedule of work here, too. If it's a custom domain, then you'll need to have this set up in advance so that we can make the change.

Once the domain has been changed none its old links will work.

If I have open activities but really need to change my domain, can you still help me?

We always do our best to find a way to help our customers, but cannot guarantee a solution in this particular instance. Please get in touch with us to discuss your needs and we will do our best to help you.