Amending a live activity

It is possible to edit the details of an activity after it has been published.

Citizen Space allows you to edit the details from your dashboard on the 'Edit Activity Details' page at any time, which is very handy. This means that if you need to extend your activity close date, replace a document, update a spelling mistake on the Overview page or include relevant links/updates — this can all be done with minimal impact on the activity.

However, to change anything within the Online Survey, External Link, Email / Postal Activity or Offline Event pages you will first need to retract the activity.

To do this select the 'Retract' button on the dashboard. Note that the activity will not be visible to members of the public visiting the site while it's retracted or unpublished. Instead an 'Activity unavailable' message will be displayed.

This article will answer the following questions you may have about the process of amending a live activity:

• What about people who try to view the activity while it is retracted? 
• What about people in the middle of a response?
• What about people who have generated a 'Save-and-Return' link?

What about people who try to view the activity while it is retracted? 

Any new respondents looking to submit their views will not be able to access the activity whilst it is retracted.

What about people in the middle of a response? 

Any changes to the 'Edit Activity Details' page will not affect respondents.

If you need to make changes to the online survey element: whilst you are editing the activity, any users who are physically in the middle of a response will get an 'Activity Unavailable' message when they click on to the next page. After the activity is published again, they will be able to continue with their submission as long as they don't close their browser. Should they quit their browser part way through their submission (i.e. when they get the error message), then the cookies placed will be lost and they will not be able to view the activity whilst retracted.

When you've finished editing the activity always remember to publish it again by clicking on the 'Publish' button on the dashboard.

What about people who have generated a 'Save-and-Return' link?

The 'Save-and-Return' link will continue to work for the respondent as long as the survey is published. If a respondent clicks the link when the activity is retracted, they will see the 'Activity Unavailable' message.

Once the activity is published again the 'Save-and-Return' link will work the same as before.